Elitsavvy- Developing Your Success Online | Web Design & SEO Services

Solution Engineer

Web Designer

WordPress Developer

SEO Specialist

Freelancer

Computer Science Enthusiast

Developing Your Success Online

Application Support Engineer

Saurabh Singh

I’m a Solution Engineer & Web developer with over four years of experience in IT domain. I work with agencies across the globe to create high-performance & rich interactive websites that work across all platforms & devices.

Although I'm very familiar with using frameworks, my websites are primarily hand-coded using HTML5, CSS3, Bootstrap, JavaScript, PHP, and WordPress.

With a strong emphasis on "Progressive Enhancement", I look for creative ways to push the boundaries of website front-end code without compromising on browser support and performance.

In a quest to always keeping myself updated, I read books and attend conferences & meetups.

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What I Do

Web Design

Web Design with your customer in mind. Modern web design is more involved than creating an attractive website. Consideration of user experience.

Ecommerce Development

Add more value to your business and take it to the next level of success by delivering it with our top-notch e-commerce website development services.

Search Engine Optimization

Search Engine Optimization is the practice of optimizing content to be discovered through a search engine’s organic search results.Have experience to rank site with various tools.

UI/UX Design

Attraction need Attractive Design and Attractive Design are made of creative art.So I pledge to give your website a Design which holds your users attentions.

WordPress Development

Wordpress is a CMS built in PHP.Have an experience to design and develop website in it with custom theme and plugins development approach.

Data Analytics

Data analytics is the science of analyzing raw data in order to make conclusions about that information.Do have knowledge of various Data ML Algorithims.

Testimonials

Fantastic service and great guy. We recommend to anyone who needs a website or web services. Well be using for any further web based services We require!

Vinamra Mittal

Proteam Web Services

Saurabh was very helpful and fast to respond to my inquiry to help with WordPress website issues. His knowledge was comprehensive. Even better, his advice helped me enough to solve the problems

Rajnish Talwar

Filtkulture Gym

Just wanted to say thank you to you Saurabh for the website. I am very pleased with the product and it was also a pleasure working with you.

Gangesh Kumar

Gv CloudSecure

I really appreciate your work. You are really proactive and professional in your approach. I will definitely recommend you to others.

Prince Sharma

Prefigure Technologies

Clients

Fun Facts

Happy Clients

20+

Working Hours

5000+ Hrs

Awards Won

Coffee Consumed

100+

Resume

4 Years of Experience

Experience

2023- Present

Eptura

Application Support Engineer

Provide exceptional customer support by promptly responding to customer inquiries, troubleshooting technical issues, and resolving problems related to Eptura products and services.
Investigate and diagnose technical issues reported by customers. Work to resolve these issues in a timely and efficient manner, whether through direct action or by escalating issues to the appropriate teams within the organization.
Collaborate with cross-functional teams, including product development, engineering, and sales, to address customer needs and provide feedback on product improvements.
Assist in testing new software releases and updates to ensure they meet quality and performance standards. Report any bugs or issues encountered during testing.
Be familiar with IT service management concepts, including incident management, problem management, change management, and release management.
Supporting Office 365 and On-Prem, environment for Multiple clients which includes managing exchange online and some part of Teams and SharePoint online as well.
Conduct in-depth analysis of incidents to identify the root causes of technical issues and develop effective solutions.
Experience working with SQL and Azure to check the logs over SQL and Azure and take action accordingly to fix the issue.
Worked extensively on post migration issues of .Net/SQL web-based application using tools like – Fiddler, SQL profiler, Azure App insights, Browser Developer tool, Azure Log analytics
Supervising the general health of the server (space, CPU utilization, memory) to confirm there are no issue
Setup login for integrated, windows Authentication, SSO/ SAML as per client’s requirement.
Supporting clients for user provisioning through SCIM and HR Feed.
Guided client to use product API and generation of token for the same.
Effectively managed customer issues and service requests through Salesforce, ensuring accurate tracking and timely resolution, maintaining a customer satisfaction rating of 96%.
Supporting clients regarding various hardware integrations of software to meeting, desk screens & sensors.
Created various automation to save the cost 4250$ to avoid manual work.
Awarded multiple awards on the basis of CSAT and client recognition.
Providing Training to new hire as part of buddy program

2021-2023

Tata Consultancy Services

Application Support Engineer

Coordinate with the development team to implement application build and deployment processes.
Provide structured and transparent Release Management, Change Management, and Problem Management processes using the ServiceNow platform.
Coordinate with application and system developers to troubleshoot and resolve deployment issues.
Manage the overall communication related to vendor application releases, upgrades, and system patches for production.
Automated a few support cases to save 1440 dollars and avoid manual work on the business issues.
Provide support and documentation to assist in sustaining the project during the transition to production, where necessary
Worked on UI layers using HTML, CSS, Bootstrap, and Javascript to give a good look and feel to the applications
Experience in database design, development, and query optimisation using MS SQL Server.
Hand-on knowledge of deploying .NET applications through IIS using built-in tools as well as other tools in various environments, including development, testing, and UAT.
Lead 4 members of the team. In order to ensure active involvement in project planning and definition of scope.
Multiple On the Spot Awards for outstanding contributions to the organization.

2020-2021

Ichelon Consulting Group

Web Developer

Design complex WordPress solutions for back-end and front-end development to establish and guide website architecture and functionality.
Developed response WordPress Websites using HTML, CSS, BootStrap, PHP, and JQuery from scratch.
Developed custom front-end design for the Saas-Based Portal.
Developed Landing Pages for clients using HTML, CSS, and Bootstrap.
Developed HTML-based inline Email template for the clients.
Spearheaded content management system (CMS) process improvements to maintain high performance and availability of technical components to support clients.
Supervised and trained 4 WordPress developer interns in website development,ecommerce development and content management