Elitsavvy

• Provide exceptional customer support by promptly responding to customer inquiries, troubleshooting technical issues, and resolving problems related to Eptura products and services.
• Investigate and diagnose technical issues reported by customers. Work to resolve these issues in a timely and efficient manner, whether through direct action or by escalating issues to the appropriate teams within the organization.
• Collaborate with cross-functional teams, including product development, engineering, and sales, to address customer needs and provide feedback on product improvements.
• Assist in testing new software releases and updates to ensure they meet quality and performance standards. Report any bugs or issues encountered during testing.
• Be familiar with IT service management concepts, including incident management, problem management, change management, and release management.
• Supporting Office 365 and On-Prem, environment for Multiple clients which includes managing exchange online and some part of Teams and SharePoint online as well.
• Conduct in-depth analysis of incidents to identify the root causes of technical issues and develop effective solutions.
• Experience working with SQL and Azure to check the logs over SQL and Azure and take action accordingly to fix the issue.
• Worked extensively on post migration issues of .Net/SQL web-based application using tools like – Fiddler, SQL profiler, Azure App insights, Browser Developer tool, Azure Log analytics
• Supervising the general health of the server (space, CPU utilization, memory) to confirm there are no issue
• Setup login for integrated, windows Authentication, SSO/ SAML as per client’s requirement.
• Supporting clients for user provisioning through SCIM and HR Feed.
• Guided client to use product API and generation of token for the same.
• Effectively managed customer issues and service requests through Salesforce, ensuring accurate tracking and timely resolution, maintaining a customer satisfaction rating of 96%.
• Supporting clients regarding various hardware integrations of software to meeting, desk screens & sensors.
• Created various automation to save the cost 4250$ to avoid manual work.
• Awarded multiple awards on the basis of CSAT and client recognition.
• Providing Training to new hire as part of buddy program

• Coordinate with the development team to implement application build and deployment processes.
• Provide structured and transparent Release Management, Change Management, and Problem Management processes using the ServiceNow platform.
• Coordinate with application and system developers to troubleshoot and resolve deployment issues.
• Manage the overall communication related to vendor application releases, upgrades, and system patches for production.
• Automated a few support cases to save 1440 dollars and avoid manual work on the business issues.
• Provide support and documentation to assist in sustaining the project during the transition to production, where necessary
• Worked on UI layers using HTML, CSS, Bootstrap, and Javascript to give a good look and feel to the applications
• Experience in database design, development, and query optimisation using MS SQL Server.
• Hand-on knowledge of deploying .NET applications through IIS using built-in tools as well as other tools in various environments, including development, testing, and UAT.
• Lead 4 members of the team. In order to ensure active involvement in project planning and definition of scope.
• Multiple On the Spot Awards for outstanding contributions to the organization.

• Design complex WordPress solutions for back-end and front-end development to establish and guide website architecture and functionality.
• Developed response WordPress Websites using HTML, CSS, BootStrap, PHP, and JQuery from scratch.
• Developed custom front-end design for the Saas-Based Portal.
• Developed Landing Pages for clients using HTML, CSS, and Bootstrap.
• Developed HTML-based inline Email template for the clients.
• Spearheaded content management system (CMS) process improvements to maintain high performance and availability of technical components to support clients.
• Supervised and trained 4 WordPress developer interns in website development,ecommerce development and content management

Completed Masters of Computer Applications Degree from MIT Manipal from Karnataka India.With good academic score.

Completed Bachelor of Computer Applications Degree from CMS from Unnao India. With good academic score.